FAQ

Do you offer complete skin care systems?

Yes. Sia Botanics has developed several complete lines, offering cleansing, toning, moisturizing, and rejuvenating treatments. To search for items by category, we recommend you start here on this page and click on the skin care step you are interested in.

Do you test on animals?

No. Sia never has and never will test on animals. We are a PETA certified Cruelty Free lab.

Do your products contain gluten? Parabens? Sulfates? Petrochemicals? synthetic colors? Synthetic fragrances? Animal ingredients?

No. All Sia products are completely free of Gluten, Parabens, Sulfates, Petrochemicals, Synthetic colorants and synthetic fragrances – Vegan as well!

Exchanges

Exchanges are evaluated on a case-by-case basis. Please contact [email protected] to discuss your skin care needs.

How do I contact Sia for advice on choosing a product?

If you need more assistance there are three options: You may contact us via our chat feature, or by emailing us at [email protected], or by phone at 520-369-4663, xt. 1.

I live in the Tucson area. Can I pick up my order?

Absolutely. Prior arrangements do need to be made as our facility is not open to the public. Pick ups are available during limited hours of the day, so we will contact you when the order is complete and provide instructions and hours.

Items Not Eligible for Return

Items purchased through a third party (not purchased directly through Sia Botanics website) are not eligible for return.

Late Returns

Any item returned after 30 days of receipt is not eligible for refund.

Order Confirmation and Processing Time

You will receive an email confirmation once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you.

Orders can normally take up to 2 business days to be processed and shipped. Some unusual exceptions can occur during special promotions and holiday shopping season, where shipping can take up to two weeks.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Returns & Exchanges Policy

Not the right product for you? Returns are accepted within 30 days of receipt. For assistance with all skincare items that have been opened, tried or tested, please contact customer service at [email protected] for advice on skincare products and to receive instructions on how best to go about your return or discuss a more suitable product in exchange. Please include paperwork that references your name and original order number and sends to:

Sia Botanics
Attn: Returns 3501
E. Kleindale Rd.
Tucson, AZ 85716

You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items returned as unused/unopened that are damaged and unable to be re-sold when we receive them will not be eligible for a refund.

If you have any further questions, please email [email protected].

Shipping Costs

Shipping is FREE for all orders of $75 or more before taxes and shipping. Standard shipping on all orders less than $75 before taxes and shipping is calculated at the Live Shipping Rate for USPS Priority Mail (1 to 3 business day transit). Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Taxes

Applicable state sales tax will be charged on merchandise total. Taxes are determined applicable and calculated according to the order’s shipping destination.

What Products are Best for my Skin Care Needs?

Dry, oily, age-related skin concerns or combination skin? We recommend you start here and select the category that most suits you by reviewing a list of products for your skin type.

What’s so special about desert ingredients?

Plants grown in extreme environments possess many unique qualities that transfer benefits through their botanical extractions. Longevity, adaptability, and survival is naturally built into these beautiful and hardy plants of the Sonoran Desert in Southern Arizona, where Sia Botanicals is located. Some of our botanical superstars include Prickly Pear, which possesses the highest level of Betalains – super antioxidants – than any other plant on earth. Aloe Vera’s unique skin quenching nutrients heal, nourish and rejuvenate the bodies cells. Jojoba is a powerhouse of moisturizing and cell repair benefits, bringing skin into balance. White Sage clarifies and minimizes oiliness, and is a natural antibacterial, making it a perfect pairing for oily or acne prone skin.

Where We Ship

We currently ship to U.S. street addresses and P.O. boxes, including Alaska and Hawaii. We do not currently ship internationally or to APO/FPO addresses. Thank you for your patience as we expand our services.

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