Wholesale Policies
All Wholesale Accounts must be pre-approved.
Minimum opening order: $250
Minimum reorders: $100
We accept Visa, MasterCard, or approved P.O. terms. All orders must be prepaid or have established terms prior to shipping.
To inquire about Net 30 terms, email customerservice@siabotanics.com.
Promotional Materials
Ask us about available display pieces, flyers, posters, and additional promotional support. At various times we have different materials.
Shipping Timelines
Wholesale orders, especially those containing professional or backbar sizes, typically follow a 5–7 business day lead time, as these items are made fresh to order. Standard retail-only orders sometimes ship sooner.
Returns
All returns must be pre-authorized. Contact us for a return authorization number.
- Report any discrepancies within 7 days of receiving order.
- If we made an error, we’ll correct it at no cost.
- If an ordering error occurred on your end, we’re happy to exchange items returned in new condition.
Exchanges are accepted within 60 days of invoice.
Returns are not accepted after 60 days to ensure product freshness.
(See Opening Order Guarantee for first-time orders.)
Opening Order Guarantee
Try us. If you are not completely satisfied with your opening order, for any reason, we will issue you a full refund.
Our goal is to develop a long-term relationship with your store by making your customers happy. We ensure this through: Demos, Training, Education, Samples, Literature, Sales/Coupons, Product Exchange.
If you are not satisfied, we will issue you a return authorization and give you a full refund for all product we receive back in like new condition (this means not opened and no stickers or markings on them).
Return authorizations on opening orders can be requested after 4 months of testing and up to 6 months from date of invoice.
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